Getting Started

A collection of articles to help familiarize yourself with Callision.

Kyle Stephens avatar Andrew Pilnik avatar
38 articles in this collection
Written by Kyle Stephens and Andrew Pilnik

How to install the widget for AmoCRM? Read this.

Instructions for installing the widget for AmoCRM.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to enable Salesforce integration?

Guide for setting up the Salesforce plug-in.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to register in Callision? Read this.

Guide for registration in Callision.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to use Virtual Office? The answer is here.

Guide on the use of Virtual Office.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to use the "Active calls" section? Read this.

Guide on using "Active calls"
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to use Recents? The answer is here.

Guide on the use of Recents.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

Cannot find the phone number you need? Read this.

Instructions for finding external phone numbers
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How do I set up a user?

Kyle Stephens avatar
Written by Kyle Stephens
Updated over a week ago

How do I set up a phone number?

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

What are user roles and how to change them?

Guide to work with roles.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

What is an IVR and how to set it up?

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to set up an IVR greeting? Answer here.

Guide on setting up a greeting in your Callision IVR
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to enable call recording for a queue?

Guide to turn on call recording for the queue.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How do I enable call recording for a user? Answer here.

Guide to enable recording of conversations for users.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to use Intelligence? Read this.

Guide to receive intelligence of different types.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to set a time frame for intelligence? Read this.

Guide for setting time frames for intelligence.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How do I use filters in my intelligence? Read this.

Guide for using filters in intelligence.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to transfer a call? Answer here.

Guide for transferring a call.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to merge calls? This article will tell you.

Guide on merging calls.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to activate a "Channel Barging" function? Answer here.

Guide to activate a "Channel Barging" function.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to activate a "Channel Whispering" function? Read this.

Guide to activate a "Channel Whispering" function.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to Listen to employee call? Read this.

Guide by listening to the employee's call.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

What are Queues and how to set them up?

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to set up voicemail? Read this.

Guide to customize voicemail
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to set up a schedule and call forwarding? Read this.

Guide for setting a schedule and call forwarding.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How do I set the "Holiday / Emergency" mode for IVR? Read this.

Guide by the "Holiday / Emergency" setting for IVR.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

Callision does not work correctly in your browser? Answer here.

Guide to solve problems with the browser.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to configure music on hold in Queues? Read this.

Guide on setting music on hold in Queues
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to configure music on hold in Conferences?

Guide on setting music on hold in Conferences
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

Need help with setting up Dynamic Caller ID? This article will guide you.

Guide to setting up Dynamic Caller ID
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to configure Caller ID?

Guide on setting up Caller ID.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

Contacts, Phone, Active Calls, and Call History

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

What are Groups and how to set them up?

Kyle Stephens avatar
Written by Kyle Stephens
Updated over a week ago

How do I forward calls to my cell?

Call forwarding to internal and external destinations
Kyle Stephens avatar
Written by Kyle Stephens
Updated over a week ago

How to Generate Reports

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How to set up conference rooms?

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

Add-Ons

Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago

How do I add funds to my account?

Guide about refilling your account.
Andrew Pilnik avatar
Written by Andrew Pilnik
Updated over a week ago