Commonly issues are caused by an update release that hasn't made it to your browser's cache, to fix this press Control + F5.
If the problem persists clear the cache of your browser, you can learn how here.
If that does not solve your problem try logging out of Callision and logging back in.
If you need more support we have live chat during normal business hours eastern time (UTC-05:00). Look for this icon at the bottom right of the Callision interface:
If you believe the issue is an outage on our end outside of normal operating hours please give us a call on our 24/7 outages line: (888) 599-9360
Please note: The outages line is not for technical support, it is for reporting issues with our service.