Getting Started

A collection of articles to help familiarize yourself with Callision.

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38 articles in this collection
Written by Dean Rock and Kyle Stephens

How to install the widget for AmoCRM? Read this.

Instructions for installing the widget for AmoCRM.
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Written by Dean Rock
Updated over a week ago

How to enable Salesforce integration?

Guide for setting up the Salesforce plug-in.
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Written by Dean Rock
Updated over a week ago

How to register in Callision? Read this.

Guide for registration in Callision.
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Written by Dean Rock
Updated over a week ago

How to use Virtual Office? The answer is here.

Guide on the use of Virtual Office.
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Written by Dean Rock
Updated over a week ago

How to use the "Active calls" section? Read this.

Guide on using "Active calls"
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Written by Dean Rock
Updated over a week ago

How to use Recents? The answer is here.

Guide on the use of Recents.
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Written by Dean Rock
Updated over a week ago

Cannot find the phone number you need? Read this.

Instructions for finding external phone numbers
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Written by Dean Rock
Updated over a week ago

How do I set up a user?

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Written by Kyle Stephens
Updated over a week ago

How do I set up a phone number?

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Written by Dean Rock
Updated over a week ago

What are user roles and how to change them?

Guide to work with roles.
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Written by Dean Rock
Updated over a week ago

What is an IVR and how to set it up?

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Written by Dean Rock
Updated over a week ago

How to set up an IVR greeting? Answer here.

Guide on setting up a greeting in your Callision IVR
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Written by Dean Rock
Updated over a week ago

How to enable call recording for a queue?

Guide to turn on call recording for the queue.
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Written by Dean Rock
Updated over a week ago

How do I enable call recording for a user? Answer here.

Guide to enable recording of conversations for users.
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Written by Dean Rock
Updated over a week ago

How to use Intelligence? Read this.

Guide to receive intelligence of different types.
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Written by Dean Rock
Updated over a week ago

How to set a time frame for intelligence? Read this.

Guide for setting time frames for intelligence.
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Written by Dean Rock
Updated over a week ago

How do I use filters in my intelligence? Read this.

Guide for using filters in intelligence.
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Written by Dean Rock
Updated over a week ago

How to transfer a call? Answer here.

Guide for transferring a call.
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Written by Dean Rock
Updated over a week ago

How to merge calls? This article will tell you.

Guide on merging calls.
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Written by Dean Rock
Updated over a week ago

How to activate a "Channel Barging" function? Answer here.

Guide to activate a "Channel Barging" function.
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Written by Dean Rock
Updated over a week ago

How to activate a "Channel Whispering" function? Read this.

Guide to activate a "Channel Whispering" function.
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Written by Dean Rock
Updated over a week ago

How to Listen to employee call? Read this.

Guide by listening to the employee's call.
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Written by Dean Rock
Updated over a week ago

What are Queues and how to set them up?

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Written by Dean Rock
Updated over a week ago

How to set up voicemail? Read this.

Guide to customize voicemail
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Written by Dean Rock
Updated over a week ago

How to set up a schedule and call forwarding? Read this.

Guide for setting a schedule and call forwarding.
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Written by Dean Rock
Updated over a week ago

How do I set the "Holiday / Emergency" mode for IVR? Read this.

Guide by the "Holiday / Emergency" setting for IVR.
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Written by Dean Rock
Updated over a week ago

Callision does not work correctly in your browser? Answer here.

Guide to solve problems with the browser.
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Written by Dean Rock
Updated over a week ago

How to configure music on hold in Queues? Read this.

Guide on setting music on hold in Queues
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Written by Dean Rock
Updated over a week ago

How to configure music on hold in Conferences?

Guide on setting music on hold in Conferences
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Written by Dean Rock
Updated over a week ago

Need help with setting up Dynamic Caller ID? This article will guide you.

Guide to setting up Dynamic Caller ID
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Written by Dean Rock
Updated over a week ago

How to configure Caller ID?

Guide on setting up Caller ID.
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Written by Dean Rock
Updated over a week ago

Contacts, Phone, Active Calls, and Call History

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Written by Dean Rock
Updated over a week ago

What are Groups and how to set them up?

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Written by Kyle Stephens
Updated over a week ago

How do I forward calls to my cell?

Call forwarding to internal and external destinations
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Written by Kyle Stephens
Updated over a week ago

How to Generate Reports

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Written by Dean Rock
Updated over a week ago

How to set up conference rooms?

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Written by Dean Rock
Updated over a week ago

Add-Ons

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Written by Dean Rock
Updated over a week ago

How do I add funds to my account?

Guide about refilling your account.
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Written by Dean Rock
Updated over a week ago