Getting Started

A collection of articles to help familiarize yourself with Callision.

38 articles in this collection
Written by Dean Rock and Kyle Stephens

How to install the widget for AmoCRM? Read this.

Instructions for installing the widget for AmoCRM.
Written by Dean Rock
Updated over a week ago

How to enable Salesforce integration?

Guide for setting up the Salesforce plug-in.
Written by Dean Rock
Updated over a week ago

How to register in Callision? Read this.

Guide for registration in Callision.
Written by Dean Rock
Updated over a week ago

How to use Virtual Office? The answer is here.

Guide on the use of Virtual Office.
Written by Dean Rock
Updated over a week ago

How to use the "Active calls" section? Read this.

Guide on using "Active calls"
Written by Dean Rock
Updated over a week ago

How to use Recents? The answer is here.

Guide on the use of Recents.
Written by Dean Rock
Updated over a week ago

Cannot find the phone number you need? Read this.

Instructions for finding external phone numbers
Written by Dean Rock
Updated over a week ago

How do I set up a user?

Written by Kyle Stephens
Updated over a week ago

How do I set up a phone number?

Written by Dean Rock
Updated over a week ago

What are user roles and how to change them?

Guide to work with roles.
Written by Dean Rock
Updated over a week ago

What is an IVR and how to set it up?

Written by Dean Rock
Updated over a week ago

How to set up an IVR greeting? Answer here.

Guide on setting up a greeting in your Callision IVR
Written by Dean Rock
Updated over a week ago

How to enable call recording for a queue?

Guide to turn on call recording for the queue.
Written by Dean Rock
Updated over a week ago

How do I enable call recording for a user? Answer here.

Guide to enable recording of conversations for users.
Written by Dean Rock
Updated over a week ago

How to use Intelligence? Read this.

Guide to receive intelligence of different types.
Written by Dean Rock
Updated over a week ago

How to set a time frame for intelligence? Read this.

Guide for setting time frames for intelligence.
Written by Dean Rock
Updated over a week ago

How do I use filters in my intelligence? Read this.

Guide for using filters in intelligence.
Written by Dean Rock
Updated over a week ago

How to transfer a call? Answer here.

Guide for transferring a call.
Written by Dean Rock
Updated over a week ago

How to merge calls? This article will tell you.

Guide on merging calls.
Written by Dean Rock
Updated over a week ago

How to activate a "Channel Barging" function? Answer here.

Guide to activate a "Channel Barging" function.
Written by Dean Rock
Updated over a week ago

How to activate a "Channel Whispering" function? Read this.

Guide to activate a "Channel Whispering" function.
Written by Dean Rock
Updated over a week ago

How to Listen to employee call? Read this.

Guide by listening to the employee's call.
Written by Dean Rock
Updated over a week ago

What are Queues and how to set them up?

Written by Dean Rock
Updated over a week ago

How to set up voicemail? Read this.

Guide to customize voicemail
Written by Dean Rock
Updated over a week ago

How to set up a schedule and call forwarding? Read this.

Guide for setting a schedule and call forwarding.
Written by Dean Rock
Updated over a week ago

How do I set the "Holiday / Emergency" mode for IVR? Read this.

Guide by the "Holiday / Emergency" setting for IVR.
Written by Dean Rock
Updated over a week ago

Callision does not work correctly in your browser? Answer here.

Guide to solve problems with the browser.
Written by Dean Rock
Updated over a week ago

How to configure music on hold in Queues? Read this.

Guide on setting music on hold in Queues
Written by Dean Rock
Updated over a week ago

How to configure music on hold in Conferences?

Guide on setting music on hold in Conferences
Written by Dean Rock
Updated over a week ago

Need help with setting up Dynamic Caller ID? This article will guide you.

Guide to setting up Dynamic Caller ID
Written by Dean Rock
Updated over a week ago

How to configure Caller ID?

Guide on setting up Caller ID.
Written by Dean Rock
Updated over a week ago

Contacts, Phone, Active Calls, and Call History

Written by Dean Rock
Updated over a week ago

What are Groups and how to set them up?

Written by Kyle Stephens
Updated over a week ago

How do I forward calls to my cell?

Call forwarding to internal and external destinations
Written by Kyle Stephens
Updated over a week ago

How to Generate Reports

Written by Dean Rock
Updated over a week ago

How to set up conference rooms?

Written by Dean Rock
Updated over a week ago

Add-Ons

Written by Dean Rock
Updated over a week ago

How do I add funds to my account?

Guide about refilling your account.
Written by Dean Rock
Updated over a week ago