Callision features a number of out-of-the-box add-ons and integrations, as well as allows for a variety of custom integration scenarios through its robust API and its CRM Webphone module.
- Salesforce Integration
Leverage our full-featured Salesforce integration to make calls directly from SF, and have contacts magically pull up on incoming calls. And yes, you can save phone interactions to your lead activity history automatically!
- Zendesk Integration
Callision's Zendesk integration not only allows your team to make and receive calls in Zendesk, but also embeds advanced call controls into your support workflows. From the embedded call history with visual voicemail to contacts, conferencing, transfers, and outbound CallerlD customization - have everything you need where you need it.
- Area Based Caller ID
Dynamic CallerlD automatically matches your CallerlD to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerlD to that same 646 prefix, thus boosting answer rates by up to 35%. Go get 'em!
You can enable and configure those Add-Ons by going to the "Add-Ons" section visible from the user name dropdown in the upper right-hand corner of your Callision UI.